Carryon Regardless

I would exepect the letter from the mortgage company to give a contact, number and possibly the person handling this. Give them a call and discuss your options. Remaining as the original status of BTL and renting to 'a' family should mean there is no change. Withdraw the HMO application and I don't see why this doesn't just go away. While discussing ask what their conditions would be should you make the change at some time. Don't forget that HMO is more complicated with the planning requirements and the management anyway.

I've only made claim on a part deposit once. The T rolled and I received no problem, this was a couple of months after the T had departed and were pestering me for their deposit. I just said that I don't have it, true, and that it's with the DPS. It was then that I raised the claim with the DPS. I view that as the T's are given all the required paperwork and references at the start of tenancy (well within 14 days) and I include the references on all statements. As it's their money they wish returned it's their problem. I think we have done enough administrating of the deposit at the start and if they can't organise their paperwork and inform the DPS of updated contact info tough.