adw1 Posted January 24, 2010 Report Share Posted January 24, 2010 Having used an agency to find and verify tenants for my house, the tenants did not turn up on the moving in date. Despite many failed attempts to contact them by phone and email, they eventually emailed the agency the day after they were supposed to move in to say that they were no longer interested in the house. Does anyone know if I have any redress please? Link to comment Share on other sites More sharing options...
Melboy Posted January 25, 2010 Report Share Posted January 25, 2010 Probably not. Your LA would have taken a deposit and would have charged the incoming tenants certain fee's but I bet they will be holding onto any money they have received as their payment due for services rendered. You need to talk to your LA I would suggest. Mel. Link to comment Share on other sites More sharing options...
Lyndon Posted January 27, 2010 Report Share Posted January 27, 2010 Perhaps I can help as an agent. Did they actually sign a tenancy agreement? If they did then a contract exists and you should, in theory at least, be able to claim compensation until the property is re-let. However the cost and time involved may not be worth it. It would be easier to cut your losses and get the property remarketed as a matter of urgency. Whilst we have not (as yet) had this happen to us, we have had tenants withdraw because of redundancy etc part-way through referencing, particularly over the last year. As for the agency, no doubt they will have taken a fee for their services which they are entitled to since it is not their fault that the tenants did not move in. I cannot and would not tell them how to run their business but, were you our client then you would be offered a hefty discount on the charges for the next tenant as a goodwill gesture. Talk to your agent - they are there to help you! Link to comment Share on other sites More sharing options...
adw1 Posted January 31, 2010 Author Report Share Posted January 31, 2010 Thanks to all for your responses. Unfortunately there was no contract. I'll chalk it up to experience ! Link to comment Share on other sites More sharing options...
snorkerz Posted February 1, 2010 Report Share Posted February 1, 2010 Did they actually sign a tenancy agreement? If they did then a contract exists and you should, in theory at least, be able to claim compensation until the property is re-let. Despite signature on a tenancy agreement, I believe you have to prove that a tenancy was actually created - which didn't happen in this case As for the agency, no doubt they will have taken a fee for their services which they are entitled to since it is not their fault that the tenants did not move in. Surely, as tenants didn't move in, the agency hasn't found a tenant and therefore wouldn't be entitled to a fee? Link to comment Share on other sites More sharing options...
Melboy Posted February 1, 2010 Report Share Posted February 1, 2010 Despite signature on a tenancy agreement, I believe you have to prove that a tenancy was actually created - which didn't happen in this case Surely, as tenants didn't move in, the agency hasn't found a tenant and therefore wouldn't be entitled to a fee? Cancellation fee which around these parts is £100 which is probably what the LA has taken for upfront services. Mel. Link to comment Share on other sites More sharing options...
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