Hello! The freehold for our building was purchased a couple years ago and the new management company has been an absolute nightmare. Service fees have more than doubled. They create lots of charges for work that are right under the threshold for requiring a consultation, but there is never any evidence that the work was needed or completed. We are currently in the process of getting RTM. In the meantime, we have just received the summary of last years fees and the bill for next year. In last years items there are lots of clearly fake charges. For example, charges for gas line work when our building doesn't have gas, etc. I have asked for invoices and proof of work but have not heard back yet.
I know I have to at least pay the ground rent, but my questions are:
1. If I don't hear back about invoices, do I have to pay the service fees for next year?
2. We will likely have to take them to FTT (again) for the charges from last year. Do I have to pay the fees before filing or does filing 'freeze' the process?
The management company are very quick to threaten repossession and send debt collectors so I am afraid of not following the exact right process. Thank you for any insight you can provide!
