julles

If tenants have lost their repayment number (which is different to their ID number )then they can have that emailed , or texted or sent to them. That can be done through the DPS websight, and should not cause anyproblems other than a bit longer time . You should have a copy of ID number of deposit, probably repayment number that is only for agents eyes.

well I am sort of lost now because my understanding was that if tenant did not respond you then take it to single claim. As your tenants have already disagreed I assume they have now been sent the forms they need to have "sworn" and if they are not returned then the DPS will pay eventually. I have not heard of you having to start again...what's the point of that? Can you not talk to DPS yourself?

Ah missed that bit that the tenant has already disagreed. so yes they need to return the papers mistake to go to arbritration though as DPS favour tenant , experienced that myself, Hope the agent has good infantry and excellent evidence of damage . As mortitia says you will need to be patient,if the tenant does not return their part then DPS will pay it as requested. Have the DPS said that you need to start the process again or now go through single claim.

As far as i am aware the tenants don't have to have their side witnessed , unless they have iniciated a single claim before yours But you can't both do a single claim It is simple really ,if you claim part of deposit back from DPS , then you let them know how much and why , the claim is sent to the tenants to see if they agree. if they do not agree it can go to arbritration,unless you ticked the box to say you do not want it to go to arbritration, and i would recommend that you do that. If you are get no response after 14 days then you can take it to single claim, that's when solicitor on your side has to witness. It does not sound correct that the DPS are waiting to have their singleclaim part witnessed(as then it wouldn't be in single claim would it ?) The DPS probably meant they are waiting for a response to your claim from the tenant. Sounds like the agent hasn't got a clue , or maybe fobbing you off,

Hi Tracey I have only ever claimed the whole of deposit , for rent arrears ,not done part deposit claim. When I need to reclaim deposit I simply iniciate the single claim process, this involves requesting the single cliam form, its sent to you, fill in and you then need to get solicitor to witness (costs around £5 depending on solicitor) I then send that back to DPS with proof of arrears. I don't state damages as in my experience the DPS favour tenant on this, and normally they are in arrears more than the deposit DPS try to contact tenant,seeing as in my cases the tenant has dissappered and changed their mobiles DPS don't usually manage to contact them. They also write to the last known adress(which is your property)If you have forward address, phone numbers or emails you must provide these to the DPS.If no reply by tenants 14 working days the DPS pay you directly. It can sometimes take a while but follow the single claim procedure and eventually you will get it back .