browned

Thanks Grampa. Update is that agents continue to refuse to give any information, this even after requesting my file which I requested so that i could read and assess if there was a basis for a complaint. Anyhow complaint submitted regardless as the visible outcomes suggest a basis of negligence. I guess matter will move to Ombudsman referral and legal action but lets live in hope! On the plus side have found out that one can contact Universal Credit without a National Insurance number which I have done. sincere thanks due to you for your reply which gave a beginner like me a good start.

My first appearance here, being a accidental landlord! I have a AST tenant with £11000 arrears amounting to 13 months rent. Property is managed (mismanaged ) by letting agent WH Brown ( also called Sequence etc.). It turns out tenant in receipt of housing costs from Universal Credit but agents not done anything. Furthermore agent refusing to pass on to me the national Insurance number for the tenant to enable me to do a DIY effort in this respect. Universal Credit application requires NI number in order to fill their relevant form. What can I do? Any way I can have direct payments without NI or if no way round get agents to provide the NI. Thanks