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Useless Energy Companies

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Here's the story :-.....

* Tenants move out, they confirm they have been using EoN as their electricity supplier.

* I take meter readings the day they leave and then spend approx 2 hours trying to contact EoN.........you couldn't make it up !!!!!!!I

* I try to find an email address for EoN.....it doesn't exist. I have an old EoN bill...... no indication of an email address.

* I go online......their on line chat room doesn't work.

* I spend the next 45 minutes calling various numbers for EoN.......all telling me they are very busy and there is a long wait.

* OK....I surrender or in reality I give up.  I write a letter to Eon on paper with all the relevant details and post it 1st class to their customer service address.

What's the chances of me ever getting a reply ?

I have absolutely no confidence in them.

I couldn't possibly recommend them.

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I'm with EDF and I would imagine it will be the same treatment of the long wait with no action. I have been informed that Scottish & Southern are the worse of the energy companies.

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I'd like to introduce some good news to this thread.

One energy firm......and the only energy firm.....that I have been really, really happy with and that I would unreservedly recommend to all of you is :-

OCTOPUS ENERGY.

Competitive rates and absolutely brilliant in every respect.

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Still no response from EoN.....it will be 4 weeks tomorrow since I sent them a letter with my details.

What does the forum think I should do ?

Should I take legal advice ?.......I want to register and pay for the electricity I use......EoN are not making it very easy for me to do that are they ?

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