Looking for some advice..
I issued my tenant with a section 21 notice last May giving 3 months notice to expire end of August. Tenant didn't leave on termination date and still hasn't left. They strung me along each month telling me they would be moving the next month, I didn't start the court eviction believing they would be soon going. Some how we get to March 2020 and the COVID situation starts meaning the court evictions are suspended anyway (My understanding?)
At some point in March my letting agent gets in touch with me as they have been contacted by Jacobs which is a debt collecting agency. Jacobs have been referred an unpaid council tax bill for the property for the 6 months from August. I rang Jacobs and explained I was in fact the landlord, they informed me I would have to get in touch with the local council as they couldn't amend the debtors name on the file. I rang the local council, spoke to a really unhelpful lady who informed me she had spoken to the tenant and the tenant said they weren't living at the address. I had to laugh (Briefly) as this sums the tenant up. I told the lady the tenant is still there, they are still paying the monthly rent and I have regular correspondence with them over text regarding the property. She told me to put it all in an email, attaching statements/screenshots and she will deal with it, which i did.
I then didn't hear anything for 3 months, believing it had been resolved, until yesterday when I received another email from the council tax office. This was to tell me that the monthly rent payment statements from countrywide that I had provided them with weren't sufficient evidence that the tenant is living at the property, apparently all they prove is that the tenant is paying rent, which to the council tax office is not the same thing **head in hands at this stage**. The email then states I need to show a tenancy agreement for the period. the TA expired last August when they were meant to move out meaning I dont have anything for this period.
I rang the council office again and speak to a helpful lady who is sympathetic to my situation but tells me the onus of proof is on me.
Has anyone else had this problem before?
Other than driving to the house (I live in a different county) and filming the tenants leaving and entering the house I have no idea how to fix this.
Thanks
Roxy